Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
2. Domestic Shipping Rates & Estimates
We offer reliable shipping across Australia:
We offer reliable shipping across Australia:
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $14.00 (or FREE on orders over $100) |
| Express Shipping | 1–3 business days | $19.00 |
Note: Delivery to WA, NT, and regional/remote areas may take an additional 2–3 business days. All parcels are sent with tracking. [1]
3. International Shipping
We currently ship to New Zealand and the United States. International shipping is calculated at checkout via weight and destination. Customers are responsible for any customs, duties, or import taxes applied by their local government. [1]
We currently ship to New Zealand and the United States. International shipping is calculated at checkout via weight and destination. Customers are responsible for any customs, duties, or import taxes applied by their local government. [1]
4. Order Tracking
Once your order has shipped, you will receive an email notification that includes a tracking number. Please allow 24 hours for the tracking information to update.
Once your order has shipped, you will receive an email notification that includes a tracking number. Please allow 24 hours for the tracking information to update.
5. Delayed or Lost Packages
If your order is delayed, please contact the courier directly with your tracking number, or reach out to us at contact@houseofjaise.com so we can help locate your parcel.
If your order is delayed, please contact the courier directly with your tracking number, or reach out to us at contact@houseofjaise.com so we can help locate your parcel.
6. Incorrect Addresses
Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect address, the customer will be responsible for paying the redelivery cost.
Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect address, the customer will be responsible for paying the redelivery cost.